Rubbish Clearance Canary Wharf Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Canary Wharf provides rubbish removal and waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, Us, Our: Refers to Rubbish Clearance Canary Wharf, the provider of the rubbish clearance and waste collection services.

1.2 You, Your, Customer: Refers to the person, business, or organisation booking or using our services.

1.3 Services: Refers to any rubbish clearance, waste collection, loading, transportation, or related services we agree to provide.

1.4 Waste: Refers to any rubbish, junk, debris, or materials that you request us to remove, subject to the exclusions and regulations set out in these terms and applicable law.

1.5 Service Area: Refers to the geographical areas in which we operate, including Canary Wharf and surrounding locations, as communicated by us from time to time.

2. Scope of Services

2.1 We provide rubbish clearance and waste collection services, which may include the loading, carrying, and disposal of domestic, commercial, and garden waste, subject to these terms.

2.2 We reserve the right to refuse to remove any items that we reasonably believe are hazardous, illegal, or not permitted under relevant waste regulations or our waste carrier licence.

2.3 We are not a cleaning contractor, building contractor, or removals company. Any additional assistance requested beyond standard waste collection and clearance is at our discretion and may be subject to additional charges.

3. Booking Process

3.1 You may request a booking for our rubbish clearance services by telephone, email, online form, or any other method we make available.

3.2 When making a booking request, you must provide accurate and complete information, including the property address, access details, type and approximate quantity of waste, and any special requirements.

3.3 Any initial quote provided based on your description of the waste and location is an estimate only. The final price will be confirmed on site once our team has assessed the actual volume, weight, type of waste, and any access issues.

3.4 A booking is only confirmed when we have accepted your request and provided you with confirmation, which may be verbal or in writing. We reserve the right to decline any booking request at our discretion.

3.5 You must ensure that a person aged 18 or over is present at the property at the agreed time to grant access, confirm the waste to be removed, and authorise any changes to the quoted price if required.

4. Access and Service Conditions

4.1 You are responsible for providing safe, reasonable, and lawful access to the waste that you wish us to remove. This includes ensuring that driveways, pathways, stairways, and internal areas are clear and safe for our team to use.

4.2 If access is restricted, unsafe, or significantly different from what was described at the time of booking, we may:

(a) Refuse to carry out the service, in which case a call-out or cancellation fee may apply; or

(b) Agree to continue with the service subject to an additional charge to reflect the extra time, labour, or equipment required.

4.3 You must ensure that any parking arrangements required for the service are in place, including permits where necessary. You will be responsible for any parking charges or penalties incurred as a result of inadequate arrangements, unless caused by our negligence.

5. Pricing and Quotations

5.1 Our pricing is generally based on the volume and type of waste removed, as well as the time involved, the weight of materials, and any disposal fees or surcharges that may apply.

5.2 Any quotation we provide prior to attending your premises is an estimate only, based on the information you provide. The final price will be confirmed once our team has inspected the waste in person.

5.3 If, on attending the site, the actual waste or conditions differ from those described by you, we may revise the quotation. If you do not accept the revised price, you may cancel the service, but we may charge a reasonable call-out fee to cover our costs.

5.4 All prices are quoted in Pounds Sterling and may be subject to VAT where applicable. We will inform you if VAT is payable on our services at the time of quotation.

6. Payments

6.1 Payment is due in full upon completion of the service, unless otherwise agreed in writing prior to the service date.

6.2 We accept payment by cash, debit card, credit card, bank transfer, or other methods notified to you at the time of booking. We do not accept payment by cheque unless expressly agreed in advance.

6.3 For business customers with agreed credit terms, invoices are payable within the period specified on the invoice. We reserve the right to charge interest on overdue amounts at the statutory rate permitted by law, as well as reasonable debt recovery costs.

6.4 You may not withhold or set off any amount against sums due to us, unless you have a valid court order authorising such withholding or set-off.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by contacting us directly.

7.2 If you cancel more than 24 hours before the agreed arrival time, no cancellation fee will normally be charged.

7.3 If you cancel within 24 hours of the agreed arrival time, fail to provide access, or are not present at the property at the agreed time, we may charge a reasonable cancellation or failed attendance fee to cover our costs.

7.4 We reserve the right to cancel or reschedule a booking at any time if:

(a) We are unable to provide the service due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, or road closures;

(b) We consider the site or access to be unsafe or unlawful;

(c) You are in breach of these Terms and Conditions.

7.5 If we cancel your booking, we will use reasonable efforts to offer an alternative date or time. If you do not wish to reschedule, you will not be charged for the cancelled service.

8. Waste Regulations and Restrictions

8.1 We operate in accordance with applicable UK waste management laws and regulations. We are registered as a waste carrier and will dispose of collected waste at licensed facilities where required.

8.2 We do not accept certain types of hazardous or specialist waste, including but not limited to:

(a) Asbestos or materials containing asbestos;

(b) Clinical or medical waste, including needles and sharps;

(c) Chemicals, solvents, paints, oils, or fuels, unless expressly agreed in advance;

(d) Pressurised containers, gas bottles, or explosives;

(e) Radioactive materials; and

(f) Any other items that we are prohibited from handling by law or which are unsafe.

8.3 You must inform us in advance if any waste to be collected may be hazardous or require special handling. We reserve the right to refuse to remove such items or to charge an additional fee where special arrangements are required.

8.4 You warrant that the waste presented for collection is your property or that you have the full authority of the owner to dispose of it. You agree to indemnify us against any claim arising from our removal of waste where you did not have the right to dispose of it.

9. Customer Responsibilities

9.1 You must ensure that all waste intended for removal is clearly identified and separated from items that you wish to keep.

9.2 We will not be held responsible for removing items that were not intended for collection if they were reasonably presented as waste.

9.3 You are responsible for ensuring that any required permissions, consents, or approvals are in place for the waste clearance, including any permissions from landlords, managing agents, or local authorities.

9.4 You must not request or allow our staff to undertake any action that is unsafe, unlawful, or outside the agreed scope of services.

10. Our Responsibilities and Liability

10.1 We will provide our services with reasonable care and skill, in accordance with these Terms and Conditions and applicable laws.

10.2 While carrying out our services, we will take reasonable care to avoid damage to your property. However, we are not liable for:

(a) Normal wear and tear or cosmetic damage arising from the reasonable performance of the service;

(b) Pre-existing damage or defects; or

(c) Damage resulting from inadequate access, structural weaknesses, or circumstances beyond our reasonable control.

10.3 If we cause damage to your property through our negligence, you must notify us as soon as reasonably possible, and in any event within 48 hours of the service. We may request photographs, access for inspection, and any other reasonable information to assess your claim.

10.4 Our total liability to you for any loss or damage arising out of or in connection with our services shall, to the fullest extent permitted by law, be limited to the total amount paid or payable by you for the relevant service.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

11. Delays and Events Beyond Our Control

11.1 We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by an event beyond our reasonable control. This may include, but is not limited to, severe weather, accidents, breakdowns, traffic delays, strikes, or acts of government.

11.2 If an event beyond our reasonable control occurs, we will seek to minimise any disruption and, if necessary, arrange a new date or time for the service.

12. Insurance

12.1 We maintain public liability insurance and any other insurance cover that we consider reasonably appropriate for the nature of our services.

12.2 Our insurance cover is subject to the terms, conditions, and exclusions of the relevant policy. Details are available on request.

13. Complaints

13.1 If you are unhappy with any aspect of our services, you should contact us as soon as possible, providing full details of your complaint.

13.2 We will investigate your complaint and seek to resolve it promptly and fairly. You agree to give us a reasonable opportunity to remedy any issue before taking further action.

14. Data Protection and Privacy

14.1 We will collect and process personal information about you only as necessary to provide our services, manage your booking, and comply with our legal obligations.

14.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal information to third parties.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to that booking.

15.2 Any material changes to these terms will be made available on request and may be published in our service information.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or our services.

By booking or using the rubbish clearance and waste collection services of Rubbish Clearance Canary Wharf, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.